Frequently Asked Questions
Everything you need to know about your Ortofon audio experience
How do I know which replacement stylus is compatible with my cartridge?
Compatibility depends on the specific series of your cartridge. You can find a detailed compatibility chart on our product pages, or use our 'Stylus Finder' tool to ensure you select the correct needle for your Ortofon model.
What is the standard shipping timeframe for high-end audio equipment?
Orders are typically processed within 1-2 business days. Due to the delicate nature of high-fidelity electronics, we use specialized couriers with tracking. Domestic delivery usually takes 3-5 business days.
What is your return policy for opened phono cartridges?
To maintain quality standards, we offer a 30-day return policy on unused items in original packaging. Once a cartridge has been mounted or a stylus used, it can only be returned if a manufacturing defect is confirmed by our technical team.
Do Ortofon products come with a manufacturer warranty?
Yes, all authentic Ortofon products purchased through our store come with a 2-year limited warranty covering defects in materials and workmanship from the date of purchase.
How should I clean and maintain my stylus for longevity?
We recommend using a specialized stylus brush before and after every playback. Avoid using alcohol-based fluids directly on the cantilever, as this can dissolve the adhesive holding the diamond in place.
Do you offer international shipping for professional DJ gear?
Yes, we ship our professional and hifi ranges globally. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the recipient.