Returns & Exchanges Policy

At Ortofon, we strive for precision and excellence in every audio component we deliver. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery provided they are in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team or log into your account to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack the product in its original Ortofon box, ensuring high-precision styli and cartridges are protected with their original safety guards.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized shipping carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund or exchange within 5 to 7 business days.